Refund & Cancellation Policy

1. Overview

This policy explains how billing, cancellation, and refunds work for MeltsWell subscriptions. It forms part of our Terms of Service. Payments are processed securely by Stripe. We never store your card details on our servers.

2. Free tier

New creators go live on the Free tier upon profile approval. No credit card is required. If a paid plan ends, your page stays online on the Free tier: it remains listed and orderable, showing a limited selection of your items, and everything else is saved and restored the moment you subscribe again.

3. Plans and one-time purchases

MeltsWell offers two paid plans: Starter ($7.99/month) and Growth ($13.99/month), each also available yearly. Subscriptions are billed in advance, in US dollars. Your plan renews automatically until you cancel.

MeltsWell also offers one-time purchases: Featured ($9.99 for a 30-day highlight) and, during the launch window, the Lifetime plan ($49.99 once). One-time purchases are delivered immediately and are non-refundable.

4. How to cancel

You can cancel at any time from your dashboard settings. There are no cancellation fees. When you cancel, your subscription stays active until the end of the current billing period, and your profile remains live until then. You will not be charged again after you cancel.

5. Refunds

Subscription fees are non-refundable, including for partial months. When you cancel, you keep access until the end of the period you already paid for, but we do not issue prorated refunds for unused time.

We will issue a refund in these cases:

• You were charged because of a clear billing error on our side, such as a duplicate charge
• You were charged after cancelling correctly and before the next renewal
• A refund is required by the consumer protection law that applies to you

If you believe you qualify, email hello@meltswell.com within 14 days of the charge and we will review it promptly.

6. Failed payments

If a payment fails, we will notify you by email and retry over roughly two weeks. If the payment is not resolved, your account moves to the Free tier: your page stays online with a limited selection of items, and everything is restored when you subscribe again. Your data is retained during this time.

7. Price changes

We may update pricing with 30 days notice to existing subscribers. If you do not agree to a new price, you can cancel before it takes effect.

8. Chargebacks

A chargeback is when you dispute a charge with your bank instead of contacting us. Because the bank withdraws the money immediately, opening a dispute automatically returns the account to the Free tier (including Lifetime accounts) and flags it. If the dispute is resolved in your favor, everything is restored automatically. Please write to us first: genuine billing errors are fixed quickly and without a dispute fee.

9. Contact

Billing questions: hello@meltswell.com